Terms of Service


Shipping, Delivery & Risk

New Zealand: Shipping costs include packing and signature required courier. Most courier services are over night, allow 1-3 working days for South Island or Rural deliveries.

International: Shipping costs include packing, international air courier. Allow 10 working days to Australia, 15-20 working days for the Rest of the World.

Shipping times may vary in peak seasons such as 1 November - 31 January.

Framed / glass items are shipped at the buyers risk, no liability is accepted for damaged or broken framing / glass. Any framed item will not be shipped internationally. lowercase g may choose not to ship framed items within New Zealand depending on size and delivery location. A representative from lowercase g will contact you to arrange an alternative if applicable.

lowercase g will deliver the artwork/s to the premises nominated in your order at your cost within a reasonable time of accepting your order. The order will be shipped when payment is completed. The artwork/s are at your risk as soon as they leave our premises for delivery to you. A shipping time frame will be specified when the order is dispatched. We will not be liable to you for late delivery. lowercase g will re-deliver, replace or refund the artwork/s (at our discretion) if the delivery is addressed incorrectly at our error. No responsibility is accepted if an incorrect or insufficient address is given.

Returns & Refunds

If you wish to return item/s, please notify lowercase g within 14 days of the item/s being dispatched.

If you receive item/s different to the one you ordered, lowercase g will choose to replace the incorrect item/s with the correct item/s, or refund your credit card account with a full refund (excluding credit card fees).

If the item/s were damaged, defective or faulty at the time of delivery to you, we will replace the item/s if available, offer an item/s of the same value, or refund your credit card account with a full refund (excluding credit card fees and shipping). This does not apply to framed items. Please photograph where the item was left, the packaging and damage done. This will help us with the shippers’ claims process. lowercase g will work with you via any third party to get as many costs reimbursed and arrange a replacement (excluding shipping).

You must pay all costs of returning item/s to lowercase g. If lowercase g accept the cost of return of damaged or faulty item/s, or where we delivered incorrect item/s, we will provide you with details on how to go about returning the item/s to us using a paid courier service. If an alternative service is used and item/s is/are damaged upon return, any refund or replacement will be void.

All item/s returned must be in their original condition and packaging, along with any accompanying documentation. We reserve the right not to accept a return of any item/s where you have changed your mind or any item/s which, when examined or tested by lowercase g, are found not to be not damaged, defective or faulty. All artwork/s couriered at the buyers risk.

No refund or replacement is issued until the item/s are received by lowercase g.


You acknowledge that lowercase g is the sole owner or licensee of all intellectual property rights in the items/s purchased and in the online shop. lowercase g hold copyright in all content and elements of our website and online shop. You must not copy, alter or reproduce any whole or part of imagery, artwork, content or logo, or the online shop (or any part of the online shop ), nor permit any person to do so without our prior written consent.

lowercase g remains the owner of the product supplied to you until you have paid in full all amounts that you owe us for all the product.


We try to display as accurately as possible the colours of the products shown on the online shop. The colours you see will depend on your monitor / screen type, therefore we cannot guarantee that your monitor’s display of any colour will be accurate.

Prices & GST

The price for the products will be the price in NZ dollars (NZD$) as quoted on the online shop at the time of placing your order, and the costs associated with delivering the item/s to you.

We may alter the prices of the item/s, and the item/s available, and any other information on our website and online shop, at any time before you place an order without notice to you.

Unless otherwise stated on the product listing and in our invoice for the item/s, we will bear the cost of goods and services tax payable under the New Zealand Goods and Services Tax Act 1985 (“GST”).

Any bank fees, currency conversion fees or customs duties and taxes will be paid at the buyers expense. lowercase g accept no responsibility for these additional charges.

Consumer Rights

This shop and these Terms and Conditions are governed by, and will be interpreted in accordance with, the laws of New Zealand without reference to conflict of laws principles. Any disputes between us are subject to the non-exclusive jurisdiction of the New Zealand courts.

The Terms and Conditions which apply to an Order are those posted on our shop at the time of your Order. We may, by notice to you (including by click-through agreement at point of sale, or similar notice), vary these Terms and Conditions at any time.

You may not assign any benefits, rights or obligations under these Terms and Conditions whether in whole or in part without our prior written consent.

Non-performance by us of any of our obligations under these Terms and Conditions will be excused, without liability for that non-performance, during the time and to the extent that our performance of the obligation is prevented, wholly or substantially, by any event or circumstance beyond our reasonable control.


The material and information contained in the online shop is supplied to enable you to make your own determination as to an item/s suitability for your purposes prior to placing an order. Nothing in the online shop is to be construed as a recommendation to use any item/s .

To the fullest extent permitted by law, we disclaim all warranties, descriptions, representations or conditions in respect of the item/s , whether express or implied, including (without limitation) warranties as to merchantability and fitness for any purpose.

Subject to your statutory rights, including under any applicable consumer law, you agree that lowercase g, and anyone that we are responsible for, are not liable to you at law, by statute, in equity or otherwise arising from our relationship for any loss (including, without limitation, loss of profits), cost, damage, expense or injury, whether direct, indirect, special or consequential, arising directly or indirectly from, or in connection with:

  • the supply or non-supply of the artwork/s , for any breach of our obligations under these Terms and Conditions, or for any other reason which relates to these Terms and Conditions or the artwork/s ; or

  • your access to or inability to access the online shop, including any viruses alleged to have been obtained from the online shop , any computer error, business interruption, or data loss you allege was caused by the online shop , your use of or reliance on the online shop or any of the information or materials available on this online shop.