Shipping & Returns

 

Shipping, Delivery & Risk

New Zealand: Shipping costs include packing and signature required courier. Most courier services are over night, allow 1-3 working days for South Island or Rural deliveries.

International: Shipping costs include packing, international air courier. Allow 10 working days to Australia, 15-20 working days for the Rest of the World.

Shipping times may vary in peak seasons such as 1 November - 31 January.

Framed / glass items are shipped at the buyers risk, no liability is accepted for damaged or broken framing / glass. Any framed item will not be shipped internationally. lowercase g may choose not to ship framed items within New Zealand depending on size and delivery location. A representative from lowercase g will contact you to arrange an alternative if applicable.

lowercase g will deliver the artwork/s to the premises nominated in your order at your cost within a reasonable time of accepting your order. The order will be shipped when payment is completed. The artwork/s are at your risk as soon as they leave our premises for delivery to you. A shipping time frame will be specified when the order is dispatched. We will not be liable to you for late delivery. lowercase g will re-deliver, replace or refund the artwork/s (at our discretion) if the delivery is addressed incorrectly at our error. No responsibility is accepted if an incorrect or insufficient address is given.

 

Easy Returns & Exchanges

Swap or Return an Item

Easy, let us know within 14 days of shipping and if you’d like an exchange, replacement or refund (excluding shipping charges).

Please return the item undamaged to us. Pack it carefully so it survives any rough treatment on it’s journey. You can re-use the packaging it arrived in and/or add more. Use a tracked service, lost or damaged items won’t be refunded or replaced.

Framed or Damaged Items

Shipping of framed prints is at your own risk, we take no responsibility for damage or breakage caused by a third party. If an item is damaged on arrival, please photograph where the item was left, the packaging and damage done. lowercase g will work with you via any third party to get as many costs reimbursed and arrange a replacement (excluding shipping).